![]() ![]() With the Activate Duo Mobile screen displaying on the computer, open the Duo Mobile app on the smartphone.Ĭ) Click the plus sign (+) in the upper right corner of the app on the phone screen.ĭ) From the Duo Mobile app, scan the barcode with your phone that displays in the Activate Duo Mobile computer screen.Į) A green checkmark displays on the computer screen. Click Continue. If the Self-Service Portal has been enabled for the application you are logging in to or if your organization uses a standalone Device Management Portal, then you can reactivate your user account via the 'My settings & devices' link on the left side of the Duo Prompt during an authentication. The 'Continue' button is clickable after you scan the barcode successfully. Scan the barcode with the apps built-in barcode scanner. Install the Duo Mobile app on your phone and click I have Duo Mobile installed. ![]() NOTE: You will need your App Store or Play Store password to complete installation STEP 3: Complete Enrollment Using Your Computer and Your SmartphoneĪ) After completing the installation of the app on the smartphone, click I have Duo Mobile installed.ī) The Activate Duo Mobile screen displays. Select your phone type and click Continue. STEP 2: Install the Duo Mobile App on Your SmartphoneĪ) Go to the App Store or Play Store on your smartphone.Ĭ) Install the app on your smartphone. G) Enter the type of mobile phone you are enrolling (iOS, Android, etc.), and then click Continue. Note: These steps must be completed on a laptop or desktop computer.Ī) Open a web browser to the Duo Identity Management page.Ĭ) Log into Duo. If your new smartphone has the same phone number as your old smartphone, you may select the Call Me option, or the Enter a Passcode -> Text me new codes option to use the new smartphone to log in.Į) Your browser will now show the Duo device management screen. Select Device Options next to the Smartphone you wish to re-register in Duo. STEP 1: Begin Duo Enrollment from Your Computer NOTE: You will need your Apple App Store or Android Play Store password to complete Step 2. If that is the case, contact the IT Services Catalog at x5000 or, and they will remove your previous device. If you do not have one of your currently enrolled devices with you, you may have problems completing these instructions. ![]() If you have have one of your currently enrolled Duo devices with you, such as your old smartphone or if your new smartphone has the same phone number as your previous smartphone, follow the instructions on the Getting Started with MFA with Duo webpage or the instructions below. ![]()
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